I cannot find a member: where did they go?

Path: Members › the search field at the top of the list.

The search reads four things: the name, the nickname, the email and the phone. The phone is compared on digits only, so a country code, a leading zero or spaces make no difference.

It does not read tags, notes, the emergency contact or the guardian. Searching a mother's name will not find her child.

All shows everyone except archived members. Active shows the members whose status is active, whether that status was computed or forced by hand. Completed groups the members whose plans have run their course.

Expiring shows members with a running membership whose end date falls within the next seven days.

At risk is a different thing entirely: a member still marked active, who joined more than twenty one days ago and who has not attended a class in the last twenty one days. That tab only appears once your gym has attendance recorded, because without visits it would list everybody.

When you arrive from a tile on the dashboard, a coloured banner appears above the list with a count and a Clear filter link.

It hides part of the list and it is not shown in the row of tabs. It can filter on: waiver not signed, membership expiring within seven days, birthday this month, members who cancelled their last two classes, unpaid balance, joined today, joined this month, booked today, checked in today, booked but not checked in today, and absent for thirty days or more.

Two of these are easy to confuse. Booked today means a reservation exists. Checked in today means the person actually came.