Terms of Service

These Terms govern your use of MoveMembers (the "Service"), operated by NOPASTUDIO, based in Singapore. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

MoveMembers is a software platform that helps gyms and studios manage members, classes, bookings, payments and communication. We may add, change or remove features over time to improve the Service.

2. Your account

You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account and for the staff you give access to. You must be legally able to enter into a contract and use the Service for a legitimate business.

3. Free trial

We offer a 14-day free trial with no credit card required. At the end of the trial you may subscribe to a paid plan to keep using the Service. If you do not subscribe, access to paid features ends, but your data is kept for a reasonable period so you can subscribe later or export it.

4. Plans, billing and renewal

• Paid plans (Starter, Pro, Max) are billed monthly or yearly in advance through our payment processor, Stripe.
• Subscriptions renew automatically for the same period until cancelled.
• Prices are shown on our pricing page. We may change prices; changes apply from your next renewal and we will give reasonable notice.
• You are responsible for any taxes that apply to your purchase.

5. Cancellation and refunds

You can cancel at any time from your account. Cancellation stops the next renewal; you keep access until the end of the paid period. Except where required by law, payments already made are non-refundable, including for partial periods.

6. Your data and content

You own the data and content you put into the Service (your members, classes, payments and so on). You grant us the limited right to host and process it only to provide the Service. You can export your data at any time from Settings. See our Privacy Policy for how we handle personal data.

7. Acceptable use

You agree not to misuse the Service, including: breaking the law, sending spam or unlawful messages, uploading harmful code, attempting to breach security, reselling the Service without permission, or using it to store data you have no right to store. You are responsible for your communications to your members and for complying with messaging and privacy laws.

8. Availability

We work to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free. We may perform maintenance and may suspend the Service where needed for security or legal reasons.

9. Warranties and liability

The Service is provided "as is" without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, including lost profits or data, except where such limitation is not permitted by law.

10. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that creates risk or legal exposure. On termination, your right to use the Service ends; we will make your data available for export for a reasonable period unless the law requires otherwise.

11. Governing law

These Terms are governed by the laws of Singapore, and any dispute will be handled by the competent courts of Singapore, unless mandatory consumer law provides otherwise.

12. Changes to these Terms

We may update these Terms. We will post the new version here and update the date above. Significant changes will be communicated by email. Continuing to use the Service after changes means you accept the updated Terms.

13. Contact

Questions about these Terms: hello@movemembers.com.