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User guide

Every screen, step by step. Search with the words you would use, not ours.

I'm setting upIn this order, so nothing is done twice.
1How do I add a member?2How do I import my member list from a spreadsheet?3How do I create a class and its weekly slots?4How do I record a payment, and why does an unpaid member not show up?5How do I let members book their own classes?
I'm on this screenThe guide follows the menu of the software.
Getting started3Members5Classes & schedule10Payments & plans10Messages & automations7Member space5Settings & data4
Something is wrongWhat it looks like, not what it is called.
An unpaid member does not show upI cannot find a memberIt says it is too early to check inLINE is connected but nothing goes outMy class shows seats instead of bookingsMy members cannot see the workout

Paths

A few articles that read one after the other. Send the address, there is nothing to keep up to date.

Your first weekThe five things a new gym sets up first.5 steps · 21 minRunning the gym, week to weekThe timetable, the money you are owed, the enquiries, the team.14 steps · 45 minThe front desk, day to dayChecking people in, taking a payment, handling someone who did not book.11 steps · 43 minAccounts, roles and accessWho can open what, how to invite someone, and how a shared tablet knows who did what.2 steps · 7 minConnecting LINEThe credentials to paste, the two addresses to copy back, and why nothing arrives.4 steps · 15 minSetting up your bookingsThe times your clients are offered, who can take them, and the settings that decide it.5 steps · 18 min
Getting started3
Where do I start?How do I set up my gym: logo, business type, opening hours?Why does the software look different on my phone?
Members5
How do I add a member?How do I import my member list from a spreadsheet?I cannot find a member: where did they go?What is on a member profile, and how do I change their status?How do I get a member to sign the waiver?
Classes & schedule10
How do I create a class and its weekly slots?Why does my class show seats instead of how many people booked?How do I cancel a class, or close the gym for a day?Where are the booking rules, the check-in window and the class reminders?How does programming work, and why cannot my members see the workout?How do I check members in at the desk?How do I set up a check-in tablet at the entrance?Why does it say it is too early to check in?Who has locker key number 12?Someone did not book, has not signed or has not paid: what happens?
Payments & plans10
How do I set up the plans I sell?How do I give a member a plan and follow what they owe?How do I record a payment, and why does an unpaid member not show up?How do I refund someone, and how do I read the Unpaid figures?How do I let members pay online with Stripe?How do I sell a product at the front desk?How do I build my product catalogue and track stock?How do I let a member take something now and pay later?How do I see what the shop actually makes?How do gift cards work?
Messages & automations7
Automations and messages: which one does what?How do I write a reusable message?How do I set up an automation?How do I send a sequence of messages over several days?Which messages does the software send my members automatically?How do I connect my gym's LINE, and why does nothing arrive?How do I read and answer messages from my members?
Member space5
How do my members get into their member space?How do I let members book their own classes?What can a member pay and download by themselves?What can my members fill in and track themselves?Where do website enquiries land, and how do I turn one into a member?
Settings & data4
How do I give my staff access, and what can each role do?How do I make each person unlock the front desk with their own code?How do I export my data, schedule a backup, or recover something I deleted?How is each number in Reports calculated?
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