What can a member pay and download by themselves?
The balance, the shop tab, auto-pay and the documents a member can pull without asking you.
The balance, the shop tab, auto-pay and the documents a member can pull without asking you.
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Seeing the balance is free, paying it needs Stripe
When a member owes money, an Outstanding balance alert sits near the top of their space. Tapping it unfolds the detail, one line per membership.
With Stripe connected in Settings › Integrations, each line carries a Pay now button that opens Stripe Checkout. Without Stripe, the same line reads Pay at the gym, and the member still sees exactly what they owe and for what.
The shop tab
Unpaid front desk purchases appear as a Shop tab card with the total. With Stripe on, a Pay tab button settles the whole tab at once and the pending sales are marked paid by card. Without Stripe, the card asks them to settle at the gym.
Auto-pay has three conditions
A member sees Set up auto-pay on a membership only when all three are true: Stripe is connected, you turned on Let members set up auto-pay in Settings › Member portal, and that membership is a subscription plan with a price in your catalogue.
The switch is off by default. Nothing recurring is ever started behind your back. Once running, the row shows Auto-pay on with the next renewal date, plus Manage.
Receipts and the waiver, self-service
My documents holds two rows. Payment history lists every payment recorded as paid, newest first, each with a download button that produces a PDF receipt. Waiver shows the text, the signature date and the signature image, with a PDF download, and offers to sign on the spot if it is not signed.
What happens after a card payment
Back from Stripe, the space shows a thank-you message and refreshes itself. The payment is recorded on the member and a receipt email is sent.
If the payment is confirmed twice, only one receipt goes out and the amount is never counted twice. The amount credited is capped at what was actually owed.
