Why does my class show seats instead of how many people booked?

A class is a weekly slot, a session is a date. Which panel shows what, and how to work a roster.

The short answer

A class is a weekly slot, a session is a date. Which panel shows what, and how to work a roster.

Schedule › pick Day, Week or Month › tap a class card › Enrolled tab

Steps

1
Open the Schedule and go to the right day.
2
Tap the class card.
3
Search the member in the Enrolled tab.
4
Press Book in.
5
Press Attendance on their row when they arrive.

On this page6

A class has seats, a session has a fill rate Open a session and work the roster When the session is full Change the coach or the capacity for one date Move a class on the grid What the schedule displays

A class has seats, a session has a fill rate

A recurring class line shows a capacity, for example twenty seats per session. It does not show a fill rate, because a fill rate belongs to a date and changes from one week to the next. A one-off class does show a ratio, because a one-off is a date.

Open a class from the Classes page and you get the class panel: its sessions, its details, its program, its stats. Open a card from the Schedule and you get a session: who is booked, who showed up, and the option to cancel that date.

A class has seats, a session has a fill rate — Schedule: a session card carries the seats booked for that date.

There is no roster and no Cancel this session button on the class panel. It has no date, so there is nothing to cancel. Go through its Sessions tab, or through the Schedule.

Open a session and work the roster

Path: Schedule › pick Day, Week or Month › tap a class card › Enrolled tab.

Booked seats, present count and waitlist sit at the top. Below, search a member and press Book in to add them. The Attendance button on each row marks the member present.

If the member holds more than one valid membership, a second field asks which one to charge. Left on Auto, the software picks.

Booking a member here spends one credit from their membership. The cross at the end of a row cancels the booking and gives the credit back. Cancelling then booking the same person again on the same session spends a second credit.

When the session is full

Once the booked count reaches the capacity, the search field is replaced by Session is full, and Book in on the waitlist rows is greyed out. To fit one more person, raise the capacity for that date first, from the Sessions tab.

The check-in screens do not enforce capacity: from Reception mode or from the entrance tablet you can always add one more person. It is this panel, and the member booking online, that refuse.

The Allow overbooking setting only concerns members booking themselves online. It does not unlock this panel.

Change the coach or the capacity for one date

Path: Classes › a class › Sessions tab › tap a row.

The tab lists the next occurrences of the class, and the From and To fields let you reach a date further out. Set another coach, or another capacity, then Save. Reset to class default removes the exception.

The change applies to that date only, never to the recurring class. Putting a value back to the class value simply deletes the exception.

Move a class on the grid

Path: Schedule › Week › switch from Cards to Grid (computer only).

Blocks can then be dragged. The drop point snaps to the quarter hour and to the edges of the classes around it. Nothing is written yet: the class shows at its new place and a bar at the bottom offers Save or Discard.

A drag moves the recurring slot for every week, not just this one. To change a single date, use the session editor instead.

What the schedule displays

The grid runs from 6:00 to 22:00 out of the box. Change the range in Settings › Classes › Schedule hours if your first or last class falls outside it.

A location filter appears next to the date controls once you have more than one site. The Location field appears in the class form as soon as you create the FIRST one, which is why the field can be there before the filter is.

Month view shows coloured dots on the phone and named chips on a computer. Tapping a day opens the Day view on that date.

Still stuck?

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Keep reading

How do I create a class and its weekly slots?One form for the whole timetable: several days at once, one-off sessions, capacity, and why the same class can appear twice.How do I check members in at the desk?Reception mode turns the whole screen into a front desk: the day's classes, who is expected, and one tap to mark someone present.Where are the booking rules, the check-in window and the class reminders?Three tabs hold the rules every class follows: Classes for the defaults, Booking rules for the window and the check-in, Cancellation & no-shows for the cutoff.