What the check-in screens block, what they only warn about, and what a walk-in costs the member.
On this page
Steps
- In the Counter, tap the person in the class list.
- Press Open member profile.
- Go to Documents and have them sign the waiver.
- Close the profile: you are back in the class list.
Add a walk-in#
Path: the Counter or the kiosk › open the class › the search field above the list.
Type a name or a phone number, and up to six matching members appear with a dashed outline and a plus sign. Tap one, then confirm.
Only people already in your Members list come up. Nobody is created here. A first time visitor has to be registered first, from Add member in the Counter or from the Members page. On the phone front desk, Add someone can create the person on the spot.
What a walk-in costs the member#
Checking in someone who had no booking creates the booking and marks it present in one go. If the person has a class pack, the credits that class costs come off it: one credit unless you set another cost.
The software picks what to charge on its own. An unlimited membership is used first, because it burns nothing. Then comes the pass that covers the fewest kinds of class, then the one that ends first. If nothing valid is found, the visit is recorded without touching any membership.
When the last credit of a pack is used, the pack switches to used and the member is no longer counted as active.
What a check-in sets off behind the scenes#
Checking someone in from the Counter, the kiosk or Entrance check writes a line in the activity log under the name of the person signed in on that device, so you can see later who checked whom in.
If you connected an access control system, it also sends the unlock signal. If you connected Zapier, it sends a check-in event. And the very first check-in of a member can start an automation, for example a welcome message.
Marking someone Present from the session panel of the Schedule is a shorter path. It records the attendance and starts the same automations (first check-in, session finished), but it does not unlock the door and does not notify Zapier. The round button on the phone front desk, for someone who is booked, works the same way.
Troubleshooting
The check-in screens block nothing
The confirmation card shows a pill: Membership active, or Membership to review when there is no active membership covering today. It is information for the person at the desk. It stops nothing.
The same goes for capacity: from the Counter and from the entrance tablet you can always add one more person to a full class.
One thing does ask a question: when a plan allows only so many bookings a day or a week and a walk-in would go over it, the screen asks Book them in anyway? and you decide. Booking them in anyway still uses their plan.
If the member has a note on their file, it appears in this same card. That is where you write what the desk needs to know: locker key, unpaid balance, trial ending.