Who has locker key number 12?

A register of your physical keys: hand one out at check-in, see which are still out, and get them back before closing.

The short answer

A register of your physical keys: hand one out at check-in, see which are still out, and get them back before closing.

Settings › Classes › Lockers & keys

Steps

  1. 1
    Open Settings › Classes and find Lockers & keys.
  2. 2
    Turn on Lockers & keys.
  3. 3
    In Keys, type a number or a name and press Add. A range like 1-20 adds twenty at once.
  4. 4
    Decide whether Allow a key without a class stays off.
On this page7

What it is, and what it is not

It is a register, on paper replaced by a screen. Your gym hands out a real key or a real wristband; the software only records who took which number and when.

It opens no locker and talks to no lock. Nothing here is connected to your changing room hardware.

Turn it on, then type your keys

Path: Settings › Classes › Lockers & keys.

The key list is invisible until the switch is on: flip the switch first, then type your keys. Doing it the other way round is why the field seems to be missing.

Under the switch sits a second one, Allow a key without a class, off to start. Off, a key only goes to somebody already checked in today. On, anyone on file can take one, which is what an open gym with no class needs.

The register belongs to the Max plan. On a lower plan the card is still there and the first click opens the upgrade window instead of saving. The plan and the switch are two separate things: paying for Max does not switch the register on, because a gym with no changing room should never see a Lockers button appear.
A range only works as plain numbers, like 1-20, and only up to two hundred apart. Anything else, including 20-1 or A1-A9, is taken literally and becomes one key with that name. Adding the same number twice creates two identical keys, so read the grid after a range.

Where the key board opens

Three doors, all on the surfaces where somebody is actually standing at the counter. There is no Lockers entry in the menu.

On a phone, the key button sits in the header of the counter. On the front desk tablet, it is under More. And it opens by itself right after you check somebody in, which is the moment the key is really asked for.

The board has three tabs: Out, Available and History.

Hand a key out, take it back

In Available, tap a number, then tap the person. The people offered are those checked in today, unless you turned on Allow a key without a class. The list shows sixty names at most, so type a name rather than scroll.

Somebody who already holds a key is flagged Already has a key. It is a warning, not a refusal: giving a second key is allowed.

In Out, each line shows the number, the person, the hour it was taken and who handed it over, plus how long ago. That elapsed time turns amber after two hours and red after five, so a glance at closing time is enough.

Return puts the key back in the available list.

The key that never came back

Use Release without a return, in the menu at the end of the line. It frees the number so tomorrow works, and it writes the loan into History marked Forced rather than pretending the key came back.

That mark is the whole point. Three forced releases on the same person in a month is a conversation to have, and it is the only place that would tell you.

A key that is broken or lost

Do not delete it. In Settings, the key menu offers Mark out of service: the number leaves the available list but keeps its name, so your old history stays readable. Put back in service when the key comes back.

Delete is for a key that should never have existed. It is refused while the key is out, and the menu says so instead of failing silently.

Out and Out of service are two different states that share a word. Out means somebody has it right now. Out of service means the key is broken, lost or withdrawn.

What the register does not do

It records no deposit and no money. It writes nothing on the member's profile, and the member never sees which key they hold from their own space.

History records RETURNS, not hand-outs. A key handed out and never given back leaves no history line at all until somebody returns it or releases it, and the list keeps the last five hundred returns.

Nothing is ever released on its own. No end-of-day sweep, no expiry: every key comes back because a human pressed a button.

Turning the module off HIDES the open loans, it does not close them. The board disappears from every screen with no warning, and the same loans reappear intact when you switch it back on. Deleting or archiving a member does not release their key either, so take the keys back before you tidy up.