How do my members get into their member space?
The private space where a member books, pays and checks their plan, the one link to send, and exactly how they sign in.
The private space where a member books, pays and checks their plan, the one link to send, and exactly how they sign in.
Settings › General › Member space link & share image › Copy
Steps
- 1Open Settings › General.
- 2Find the card Member space link & share image.
- 3Tap Copy on the link row.
- 4Paste it wherever your members are: LINE, a website button, a poster QR code.
On this page6
A space of their own, included in every plan
Every member has a personal space reached from one link. They sign in with a code sent by email, so there is no password to forget and nothing for you to reset.
The member portal and online booking are included from the free plan. Nothing here is behind an upgrade.
The one link to send
Path: Settings › General › Member space link & share image › Copy.
The address ends with your own gym name. Every gym has its own, and that is what makes your share picture appear when the link is posted on LINE, WhatsApp or Facebook.
Message templates do the same job: write {link} in a template and it becomes that same address when the message goes out.
How a member signs in
There is no password and no account to create. The member types the email you have on their file and receives a six-digit code by email. The code is valid for ten minutes, and once accepted they stay signed in on that phone for about forty five days.
If the same email exists in several gyms running on MoveMembers, a gym picker appears before the space opens.
- 1The member opens the link.
- 2They type the email address on their member file.
- 3They read the six-digit code in their inbox.
- 4They type it in and their space opens.
When the code does not arrive
Ask them to look in their spam folder first. The email goes through a relay and often lands there the first time.
Resend works, but a new code only leaves after forty five seconds, and no more than five codes per hour for the same address. Beyond that, tapping again does nothing and shows no error.
Five wrong codes in a row cancel the code, and asking for a new one cancels the previous one. Someone typing the code from an older email will be refused.
What they can do there
Depending on what you allow: see their next sessions, book and cancel, read their payment history and download receipts, see their signed waiver, update their contact details and link their LINE account.
Installing it like an app
On a phone, the space offers Add to your home screen. Once installed it opens full screen, under your gym name and your colour, with no browser bar. The same option sits in the avatar menu at the top right.