The private space where a member books, pays and checks their plan, the one link to send, and exactly how they sign in.
On this page
Steps
- Open Settings › Member portal.
- Find the section Your booking link.
- Tap Copy on the link you want to send.
- Paste it wherever your members are: LINE, a website button, a poster QR code.
A space of their own, included in every plan#
Every member has a personal space reached from one link. They sign in with a code sent by email, so there is no password to forget and nothing for you to reset.
The member portal and online booking are included from the free plan. Nothing here is behind an upgrade.
Give the link to every member at once#
Path: Settings › Member portal › Bring your members to the Member portal. On the Dashboard, the step Share the Member portal shows a shorter version of it, until you have used one of the gestures: the QR code, the link with Copy, Show QR poster and Copy the text. Sending by LINE and by email stays on this Settings card.
Print or save as PDF opens an A4 poster with your logo and the QR code of the member space, to put at the front desk. Members scan it while they wait.
Send on LINE goes to members who linked LINE, and Send by email goes to the others who have a valid email address. Nobody gets both, and each button shows how many people will receive it. A question confirms that number before anything is sent, and the same channel cannot be used twice within 24 hours. Each member gets the message in their own language, written in English, Thai or French, and in English for any other language.
Copy the text copies the same message, in your gym's language, to paste anywhere else.
Under the card, a bar shows what share of the bookings of the last 7 days your members made themselves. The goal is half of them. It appears only when there are bookings to count.
At the front desk, a member who has never opened their space shows Never opened the Member portal · Send the link under their name in the check-in list. It offers LINE, a QR code to scan on the spot, or email.
If a link has leaked: reset every member's link#
Path: Settings › Security › Member space links.
Each member has a private link to their member space. It never changes by itself, so a link copied or exported in the past still works today, even if the person who held it has left.
Reset the links is the only way to cut links that have already left your gym. Every link already sent by email and LINE stops working, and members signed in with an old link are signed out. They get back in with a new link, or by signing in with their email and a six-digit code.
To confirm, type RESET in the field and press Reset the links, then confirm in the window. The page then says how many member space links were reset.
How a member signs in
There is no password and no account to create. The member types the email you have on their file and receives a six-digit code by email. The code is valid for ten minutes, and once accepted they stay signed in on that phone for about forty five days.
On your own link, the code opens your gym only. If the same email belongs to several gyms and the member did not start from your link, a gym picker appears before the space opens. If the email is registered elsewhere but not at your gym, the screen says so and lists the gyms where it is registered.
If LINE is set up for your gym, your own link also offers Continue with LINE to members who have already linked their account.
- The member opens the link.
- They type the email address on their member file.
- They read the six-digit code in their inbox.
- They type it in and their space opens.
What they can do there
Depending on what you allow: see their next sessions, book, move and cancel, read their payment history and download receipts, see their signed waiver, update their contact details and link their LINE account. On a phone, a bar at the bottom holds Book, Program (only when you publish a program), Messages and Me. The membership card on Me shows Details, plus Freeze when you let members freeze their own plan, and the entrance code when your gym uses entrance codes.
On a plan counted in credits, the plan card also says what the balance is worth when your classes cost different amounts, for example 12 Moons left = about 6 Reformer or 12 Yoga.
Installing it like an app
On a phone, the space offers Add to your home screen. Once installed it opens full screen, under your gym name and your colour, with no browser bar. The same option, named Install the app, sits in the menu behind the avatar at the top right.
Your own web address
Path: Settings › Member portal.
By default, the member space and the booking page live on the MoveMembers address. A studio that has its own website can have them on an address of its own, for example a subdomain of its site. Once that address is active, the member space, the booking page and every link you send to members use it.
This is not a setting you change yourself: it needs a record on your domain name, and a check on our side. Write to us and we set it up with you. Until the check succeeds, nothing changes for your members and their links keep working as before.
Still stuck? A real person usually answers within 12 hours.
Troubleshooting
When the code does not arrive
Ask them to look in their spam folder first. The email goes through a relay and often lands there the first time.
Resend works, but a new code only leaves after forty five seconds, and no more than five codes per hour for the same address. Beyond that, tapping again does nothing and shows no error.
Five wrong codes in a row cancel the code, and asking for a new one cancels the previous one. Someone typing the code from an older email will be refused.
When the page does not load
A link that is wrong or out of date shows Link not valid, and only that. A network or server problem shows This did not load, with a Try again button that tries again without reloading the page and a short reference you can copy. A banner at the top says when the phone is offline.