Under 1024 pixels the software hands the screen to the front desk: five tabs made for one hand, with the rest of the software one tap away in More.
On this page
Two screens take it away, and give it back#
The front desk steps aside whenever the screen already belongs to something else, and returns as soon as you leave that thing.
The kiosk (also called Check-in mode), the locked screen for a tablet at the door. And the PIN lock, for as long as nobody has entered a code.
Nothing else removes it. In particular the Desk and Counter switch is not offered under 1024 pixels: on a phone, the front desk is the only layout.
The five tabs#
Home opens on today. Quick buttons sit under the title: Collect, Sell, New and Check-in, and any that your role or plan does not allow is simply absent. Waiting on you lists what needs an answer, such as unpaid balances, new messages and payments members say they made. Then comes a strip of fourteen days starting with today, and the sessions of the day you picked. Two filters appear only when they have something to filter: With bookings, and Free from now.
Check-in opens the list of the session in progress, or the next one, ready to tick. Switch picks another session of today. Once the last session of the day is over, it offers tomorrow's sessions.
Members searches by name, phone or email. Seen today sits above the full list, so the person who just walked back in is already at the top. New member asks for two things, a full name and an email; the rest can wait.
Inbox lists your conversations, with All and Unread tabs and a search field. Tapping one opens the same thread your computer shows, and the plus button starts a new message.
More opens the rest of the software one page at a time, with an arrow to come back. It is covered further down.
The roster is where the day actually happens#
Path: the Home tab › tap a session.
The round button on the right of a name checks that person in, and tapping it again undoes it; tapping the row does the same. Check all marks everyone still expected, after a confirmation. To cancel a booking, swipe the row to the left or press and hold it, then choose Remove from this session: the place is given back and the member is told if cancellation messages are on.
Someone who owes money shows the amount in amber under the name; tapping it opens the payment there and then. Add someone finds an existing member, or creates one from a full name and an email. Trial session does the same for a first visit: the person is created as a trial and booked into the session.
If the person owes money or has no valid membership, a sheet opens after the check-in with Collect, Add a membership and Let them in anyway. The check-in is already recorded, and Let them in anyway adds a line to their history.
The three dots at the top carry the rest: message everyone booked, export the list, and cancel the session.
What you can finish without walking to the computer
Opening a member gives you the same actions every time, in the same order: Check in, Payment, Book, Message, Membership or Renew, Sell, Call and More. Payment and Sell only appear when your role and plan allow them. Under them sit the money owed, the upcoming sessions, the memberships, the last three payments, the waiver, a note and the last five visits.
Check in asks which session: pick one of today's sessions, or Without a session for someone who is here with no booking.
Two entries are worth knowing. Sell, on Home, opens the till for somebody who is not a member: a drop-in or a drink. Lockers, in More, opens the locker register.
Four screens are made to be handed over to the member rather than read by you, and they turn dark to say so: the payment to confirm, the waiver to sign, linking their own account, and the kiosk itself. Each one has a way to hand the phone back to you: a Hand back to staff button, or the cross of the kiosk.
What the front desk leaves to a bigger screen
This is the part worth reading before you go looking. More opens the pages of the full software inside the front desk: Schedule, Classes, Programming, Payments, Catalogue, Leads, Competitions, Reports, Automations and Settings, depending on your role and plan. Settings in the account menu opens a short sheet instead, with light or dark, the language and installing the app on the device. The full Settings pages, from More, are for managers.
Very little is left out: Campaigns, the e-mail campaigns page, is not offered on the phone.
The member file is deliberately short here: it shows the last five visits and the last three payments, and the photo and the full history are on the big screen. On memberships you can sell, renew and extend; freezing one, adjusting credits, sharing a family pass and closing a membership all stay on the computer.
Troubleshooting
It is not a setting, it is the width of your screen
There is nothing to switch on, nothing to install and no entry in any menu. Below 1024 pixels wide, which covers every phone and a tablet held upright, the software puts the side menu and its pages away and shows the front desk instead: one screen, five tabs at the bottom, everything sized for a thumb.
Turn that same tablet on its side and the usual software comes back on its own. Nothing was lost and nothing was switched: the width decided, and it decides again every time.
It is the same account, the same gym and the same data. A check-in you make here is the one your computer shows a second later. There is no separate mobile app to keep in step.
It comes with whatever plan you already have. It is not an option to buy, and a gym running the software under its own name gets it too.
Three modes that are easy to confuse
The front desk is yours, on your phone. It arrives on its own, it is for staff, and it never shows anything to a member unless you hand the phone over.
Counter is the same job on a large screen: the whole day on one page, for the tablet or the computer sitting on the counter. You choose it with the Desk and Counter switch, in your account menu or at the foot of the side menu, and that switch only exists above 1024 pixels, so you cannot land in it from a phone.
The kiosk, also called Check-in mode, is the opposite: it is the member who taps, on a tablet left at the door. It has no menu and no header, just a small cross that asks for the staff code when PIN login is on.
The front desk can pass the phone to the kiosk with Kiosk in the More tab, and take it back afterwards. That entry only appears once self check-in is switched on.