Why does the software look different on my phone?

There is nothing to switch on, nothing to install and no entry in any menu. Below 1024 pixels wide, which covers every phone and a tablet held upright, the software puts the side menu and its pages away and shows the front desk instead: one screen, three tabs at the bottom, everything sized for a thumb.

Turn that same tablet on its side and the usual software comes back on its own. Nothing was lost and nothing was switched: the width decided, and it decides again every time.

It is the same account, the same gym and the same data. A check-in you make here is the one your computer shows a second later. There is no separate mobile app to keep in step.

It comes with whatever plan you already have. It is not an option to buy, and a gym running the software under its own name gets it too.

The front desk steps aside whenever the screen already belongs to something else, and returns as soon as you leave that thing.

Check-in mode, the locked screen for a tablet at the door. Reception mode, the full screen desk view. The PIN lock, for as long as nobody has entered a code. And capture mode, which is only used to take the pictures in this guide.

Nothing else removes it. In particular there is no Classic option that brings the old phone screens back: on a phone, Classic IS the front desk.

Today opens on a strip of ten days starting with today, then the sessions of the day you picked. A card at the top shows the session in progress, or the next one, with how many people are checked in and when it ends. Two filters appear only when they have something to filter: Booked only, and Free from now.

Members searches by name, phone or email. Seen today sits above the full list, so the person who just walked back in is already at the top. New member asks for two things, a name and a phone number; the rest can wait.

Messages lists your conversations, unread first, with an All and an Unread chip. Tapping one opens the same thread your computer shows.

Path: Today › tap a session.

The round button next to a name checks that person in, and tapping it again undoes it. Check all marks everyone still expected. The cross on the far left cancels a booking, gives the place back and warns the member if cancellation messages are on.

Someone who owes money shows the amount instead; tapping it opens the payment there and then. Add someone finds an existing member, or creates a walk-in from a name and a phone number.

The three dots at the top carry the rest: message everyone booked, export the list, and cancel the session.

Opening a member gives you the same six actions every time, in the same order: Check in, Payment, Membership or Renew, Book, Message, Call. Under them sit the money owed, the pass, the sessions left, the last five visits and the last three payments.

Two icons at the top of the front desk are worth knowing. The bag sells to somebody who is not a member, a drop-in or a drink. The key opens the locker register.

Four screens are made to be handed over to the member rather than read by you, and they turn dark to say so: the payment to confirm, the waiver to sign, linking their own account, and Check-in mode itself. Each one has a button that hands the phone back to you.

This is the part worth reading before you go looking. The settings sheet, opened from your account picture, holds three things and nothing else: light or dark, the language, and installing the app on the device.

So the whole configuration of the gym stays on a computer: classes and the schedule, prices and products, message templates, automations, reports, leads, your team, and every settings page.

The member file is deliberately short here. Photo, disciplines, grades, documents, tags and the full history are on the big screen, and editing someone covers ten fields only. On memberships you can sell, renew and extend; freezing one, adjusting credits, sharing a family pass and closing a membership all stay on the computer.

The software says so itself, at the bottom of the member sheet and of the settings sheet: the front desk is built for speed, and full editing, documents and reports are on a larger screen.

The front desk is yours, on your phone. It arrives on its own, it is for staff, and it never shows anything to a member unless you hand the phone over.

Reception mode is the same job on a large screen: the whole day on one page, for the tablet or the computer sitting on the counter. You choose it from the Mode menu, where it is called Focus, and that menu only offers it above 1024 pixels, so you cannot land in it from a phone.

Check-in mode, the kiosk, is the opposite: it is the member who taps, on a tablet left at the door. It has no menu and no header, just a small cross that asks for the staff code when PIN login is on.

The front desk can pass the phone to Check-in mode with the screen icon at the top, and take it back afterwards. That icon only appears once self check-in is switched on.