How do I set up my gym: logo, business type, opening hours?

The General tab holds your identity and your business type. The switches that open your gym to members live one tab further, in Member portal.

The short answer

The General tab holds your identity and your business type. The switches that open your gym to members live one tab further, in Member portal.

Settings › General › Logo

Steps

1
Open Settings › General.
2
In Business type, click Change.
3
Pick your activity in the window that opens.
4
A second window asks what to do with your lists of disciplines, belts and levels. Choose Reset to defaults to take the new type's lists, or Keep mine to keep yours.

On this page8

Your logo Your member space link and its share picture Business type decides what the whole software shows The switches that open your gym to members are in Member portal, not in General Opening hours, clock and first day of the week Hours do not save by themselves The two reset buttons do very different things Appearance and language belong to the device, not to the gym

Your logo

Path: Settings › General › Logo.

The logo replaces the initial of your gym name in the sidebar and the top bar. Square pictures work best. Click the picture to pick a file, then crop it. Remove it the same way and the initial comes back.

Settings, General: the logo card, and the Change photo button that replaces the initial.

Your logo is included on every plan, free one first. If the picture refuses to open, the module has been turned off for your account: ask your administrator to switch it back on.

Your member space link and its share picture

Path: Settings › Member portal › Member space link & appearance. It used to sit in General and it moved, so an older note may still send you to the wrong tab.

Your member space has an address of its own, built from your gym name. Copy it here and share it with your members. Writing {link} in a message template sends that same address.

When that address is posted on LINE, WhatsApp or Facebook, those apps show a preview card. Three ready-made cards are offered right there, with a live preview of each: Signature, Your colours, and Light. They cost nothing and they work on every plan.

Uploading a picture of your own replaces those three. Use 1200 x 630 pixels, the size those apps read.

Only the upload sits behind the White-label feature, never the three ready-made cards and never the link itself. White-label is on the Max plan and it is opt-in on top of that: even on Max it stays off until it is switched on for your account.

Business type decides what the whole software shows

Path: Settings › General › Business type › Change.

Martial arts turns on belts, disciplines and grading. Every other type keeps it simple with experience levels only.

The second window only changes the lists of options offered. Members and classes keep the values they already have, whichever answer you give. A member who was a blue belt stays a blue belt even if blue is no longer in the list.

The switches that open your gym to members are in Member portal, not in General

Path: Settings › Member portal › Member self-booking.

Four switches live there: Let members book classes online, Self check-in kiosk, Let members set up auto-pay, and Show who's booked to members. They were moved out of General, which is why an older note may still send you to the wrong tab.

They save the moment you flip them, with no confirmation. If your role is not Owner or Admin, the switch snaps back and a message says so.

None of these four is blocked by your plan. The member portal and online booking are included from the free plan. If a switch is missing, the module has been turned off for your account, and then the whole card is hidden rather than greyed out.

Opening hours, clock and first day of the week

Path: Settings › General › Opening hours.

Fill one row per day. Turn a day off and its hours disappear, replaced by Closed. Copy Monday to all writes Monday's row into the other six days.

The time format switch changes how every time is written across the software: 21:00 or 9:00 PM. First day of week changes where your schedule and calendars start, Monday or Sunday.

Opening hours never block anything. A class can be scheduled outside them and your booking window ignores them. What they do change is elsewhere: once saved, they are published in the search engine data of your public booking page, which is where Google reads your opening times, and on an appointment business they fill in the time range proposed when you create a new service. Left untouched they are published nowhere, which is deliberate: an invented opening time sends someone to a closed door.

Hours do not save by themselves

The toggles on this page save on the spot. The opening hours do not.

As soon as you touch an hour, a bar appears at the bottom of the screen saying you have unsaved changes. Click Save on that bar. Discard puts the hours back as they were. Leaving the tab with the bar still showing asks you first.

The two reset buttons do very different things

Reset dashboard puts back the default appearance, menu position and recently viewed list, then reloads the page. It touches this device's preferences and nothing else. Your gym data is untouched.

The danger zone below deletes every member, coach, class, booking, payment and membership. Your settings stay: plans, currency, business type. To arm it, type DELETE in the first field and your account password in the second, then confirm once more.

The password is checked on the server, so a wrong password stops everything. But once it goes through, nothing comes back. This is not the trash: erased data cannot be restored from there afterwards.

Appearance and language belong to the device, not to the gym

Path: Settings › Appearance.

Language, light or dark theme, menu side, text size, density, content width, reduce motion and high contrast are all saved on the device you are using. The tablet at the front desk and your phone each keep their own.

One exception: the accent colour is also saved on your account, so a new device picks up your colour instead of the default one for your activity.

If a colleague says the software is in the wrong language, it is their device that needs changing, not a gym setting. Nothing you do here follows them.

Still stuck?

Tell us what you were trying to do. We usually reply within a day.

Keep reading

How do my members get into their member space?The private space where a member books, pays and checks their plan, the one link to send, and exactly how they sign in.How do I let members book their own classes?Online booking from the member space: where the switch is, what members see, and what stops a booking.How do I give my staff access, and what can each role do?Coaches and team accounts are two different lists. Plus the permission grid, and what the invitation email really does.