How do I cancel a class, or close the gym for a day?

Two different tools, one session off or the whole day off, and the message that goes out in each case.

The short answer

Two different tools, one session off or the whole day off, and the message that goes out in each case.

Schedule › the right date › tap the class card › Cancel this session

Steps

1
Open the Schedule on the right date.
2
Tap the class card.
3
Press Cancel this session.
4
Confirm.

On this page6

Cancel one session Put a cancelled session back Close the gym for one day or for a whole period You will not lose your closures by mistake What a closing day does Members are told, once

Cancel one session

Path: Schedule › the right date › tap the class card › Cancel this session.

The slot stays on the timetable, struck through and marked Cancelled. It can no longer be booked, online or at the desk. Bookings already taken stay in the members' history.

Everyone booked is told for you, by email and on LINE, because Cancellation notification in Settings › Classes ships switched on. Members you archived are skipped. Turn that switch off and nobody is told at all, so check where it stands before you rely on it.

Put a cancelled session back

Open the same session again. The bottom bar now offers Reopen. The same button also sits inside the session editor, reached from the Sessions tab.

Bookings that were on the session are still there, so it comes back with its members.

Close the gym for one day or for a whole period

Path: Schedule › Holidays.

The panel takes a start date and an end date, then unfolds the range into days for you. A week of closure is one line, not seven.

1
Open the Schedule.
2
Press Holidays.
3
Pick the start date and, for a period, the end date.
4
Write the reason, for example a public holiday.
5
Press Add.
6
Press Save.

Save also picks up a date you typed but did not Add, so a forgotten Add does not lose the line.

You will not lose your closures by mistake

The panel watches for unsaved changes, the line you are typing included. Closing it with the cross, with Escape or by tapping outside asks you to confirm before anything is lost.

The Cancel button in the footer is the one that closes without asking. It is doing what it says, but it is not the same thing as the cross.

What a closing day does

Every class on that date shows as Closed on the schedule and cannot be booked online. The classes themselves are untouched and the timetable is back to normal the following week.

Bookings already taken on that day are not deleted and no credit is given back. The day is only marked closed.

Members are told, once

Saving a new closing date messages every active member on the channels switched on for Gym closed in Settings › Messaging. Email and LINE are on out of the box. Contiguous days are grouped, so a week of closure sends one message and not seven.

Removing a closing date sends nothing. Announcing a cancelled cancellation would confuse more than it helps.

The message goes to all your active members, not only to the ones booked that day. Archived and cancelled members are skipped.

Still stuck?

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Keep reading

Why does my class show seats instead of how many people booked?A class is a weekly slot, a session is a date. Which panel shows what, and how to work a roster.Which messages does the software send my members automatically?A fixed list of transactional messages, such as booking confirmations and receipts, where you only choose the channels.