Two different tools, one session off or the whole day off, and the message that goes out in each case.
On this page
Steps
- Open the Schedule on the right date.
- Tap the class card.
- Open the More menu and press Cancel this session.
- Confirm.
Put a cancelled session back#
Open the same session again. A banner at the top says This session is cancelled and offers Reopen. The same action is in the More menu, and in the row of the Sessions tab.
Bookings that were on the session are still there, so it comes back with its members, and the credits that were given back are taken again. Reopening also tells the booked members that the session is back on, as long as Class cancelled by you is switched on.
Cancel several sessions of one day#
Path: Schedule › More › Cancel a session.
Pick the day, then a From and an Until time, or leave them empty for the whole day. A session is included as soon as it overlaps the range, even if it started before From or ends after Until. The window lists the sessions in that range, with the number of people booked on each. The button counts them, for example Cancel 4 sessions.
When people are booked, a second question gives their number before any message goes out. That message cannot be taken back. If some sessions are already cancelled, Reopen sessions in the same menu does the reverse.
Close the gym for one day or for a whole period#
Path: Schedule › More › Holidays. The entry Close the gym for a day, in the same menu, opens the same panel.
The panel takes a start date and an optional end date, then adds one line per day of the range for you. Members get one message for the whole period.
- Open the Schedule.
- Press Holidays.
- Pick the start date and, for a period, the end date.
- If you want, write a reason, for example a public holiday.
- Press Add date.
- Press Save.
What a closing day does
Every class on that date shows as Closed on the schedule and cannot be booked online. The classes themselves are untouched and the timetable is back to normal the following week.
Members are told, once
Saving a new closing date messages every active member on the channels switched on for Gym closed in Settings › Automatic messages. Email and LINE are on out of the box. Contiguous days with the same reason are grouped, so a week of closure sends one message and not seven. Before it saves, a window titled Notify members? shows how many will be told, by email and by LINE, with a preview of the email. After you press Send notice, you have a short moment to undo it.
Removing a closing date sends nothing. Announcing a cancelled cancellation would confuse more than it helps.
Compensate your members at the same time
Under the closing dates, Also compensate your members adds sessions, months or days to memberships when you save. By default it goes to every membership that is running, trials included.
Under Who gets it, tick Frozen to extend frozen memberships too, or Recently expired for plans that ended in the last 30 days. Narrow by membership or by discipline if only some plans are concerned. The count of memberships and people updates as you choose. See the list, next to the count, shows who is concerned.
Before anything is saved, Check and confirm shows the message your members will read, then lists every membership by name: what it gets, its new end date, and how the person hears about the closure by email or LINE, or why they will not. Untick anyone who should not get it, press Adjust to change what one membership gets, then press Confirm.
Send the notice, or keep the gift quiet
Before a closure is saved, the last window asks whether the members concerned are told. It is titled Check and confirm when a gift is added, and Notify members? when there is none. At the top, the switch Send the notice to the members concerned is on by default.
With the switch on, you read what your members will read: how many will be told, by email and by LINE, then the email and the LINE message. When a gift is added, each email carries one more line saying what that member received. You also get a short moment to undo the notice right after saving.
With the switch off, the closure and the gift are saved and nobody receives anything. The button reads Confirm when a gift is added, otherwise Send notice with the switch on and Save with it off.
Troubleshooting
You will not lose your closures by mistake
The panel watches for unsaved changes, the line you are typing included. Closing it with the cross, with Escape, by tapping outside or with Cancel asks you to confirm before anything is lost.