Counter turns the whole screen into a front desk: the day's classes, who is expected, and one tap to mark someone present.
On this page
Open Counter#
Path: your avatar menu › Counter. The same Desk and Counter switch sits at the foot of the side menu when the side menu is expanded.
Counter is a full screen version of the software meant for the desk. It is not a separate account or a separate page: you switch into it, and you switch back out with Desk in the same switch, at the top right of the screen. The device remembers your choice and opens on it next time.
The staff who uses it stays in front of it all day, so the daily work is on one screen: classes, money to chase, notes for the team.
Read the day in one look#
The title of the first card is the day you are looking at, and one line under it counts that day: how many are booked, how many classes are full, how many still have seats free, and, for today, how many are checked in. Checked in counts the distinct people marked present today, so someone who attends two classes is counted once. Tapping booked or checked in shows the names behind the number. If your role may see revenue, Revenue today sits at the right of the card, adding up the payments recorded today, with an eye to hide it from people looking at the screen.
Needs attention lists what the desk should act on: overdue payments, unpaid balances, memberships expiring within seven days, and birthdays. Five rows are shown at most; beyond that a link opens the full list. Beside it, Here right now shows who is checked in and still in a session, and Notes keeps a note and a checklist for the team.
Mark people present#
Path: the Counter › pick the day in the strip › tap the class › tap the person › Check in.
The main card lists the classes of the selected day. The strip of day chips above the list turns one week at a time, six weeks back and twelve weeks forward, and each chip shows how many classes run that day. Use it to prepare a booking taken over the phone for next month without leaving the screen. Past a week or two, the date field next to it is faster than turning the strip.
The class in progress, or the next one, gets a large card with an Open check-in button, and every other row opens the same check-in panel when you tap it. On another day the button reads Open bookings.
Green rows marked In are people already checked in. The others are still just booked. Tapping a name opens a small card with their membership status, their notes, and the buttons that apply.
Yesterday's register can be fixed from here
Go back to the day with the strip or the date field, open the class, tap the name, Check in. A register you cannot rectify is not a register, so the past is open.
A FUTURE date is the one case that refuses. There, only Reserve is offered, because marking someone present in advance would be inventing an attendance.
Troubleshooting
Search a person instead of a class
The search field looks in two places at once for the selected day: classes, by name, coach or time, and members, by name, email or phone number.
A member who already booked that day shows the class they booked, and tapping the row opens that class. A member with no booking is tagged Walk-in for today, or Book for another day, and the row points at the first sensible class of that day.
If that day has no class at all, the row is greyed out and does nothing. Attendance is always attached to a class, so with no class there is nothing to check into.
Fix a mistake
The same card that checks people in also undoes things. Undo check-in puts the person back to booked. Cancel booking removes them from the class, asks for confirmation first, and sends the cancellation message if that message is switched on.
Open member profile stacks their file on top without losing your place. Close it and you are back in the same class list, at the same spot. Use it to sign a waiver, add a membership or settle a balance while the person is still at the counter.
You can also add a member, take a payment and sell a product from the top bar, or from its More menu (the ⋯ button), all without leaving the Counter.