A human behind every answer.
MoveMembers is supported by the person who builds it. You write on LINE, by email or in the chat, and a real person reads it, answers it and fixes it.
สวัสดีครับ ลูกค้าจองคลาสพรุ่งนี้ไม่ได้ครับ
สวัสดีครับ ผมเปิดการจองให้แล้ว ลองอีกครั้งได้เลยครับ
Bonjour, mes membres ne peuvent plus réserver le cours de demain.
Bonjour ! J’ai rouvert les réservations, vous pouvez réessayer.
Hi, my members can’t book tomorrow’s class.
Hi! I’ve reopened bookings, you can try again now.
Reply times
How fast we answer.
From 7:00 to 22:00, Bangkok time, seven days a week. Outside those hours, the assistant answers right away and a person takes over at 7:00.
Every message gets a reply from a person, the same day or the next morning at the latest.
The same promise: a person replies in under 12 hours.
Priority: your message goes to the top of the list.
Channels
Write wherever suits you.
Beyond answers
What we do for you.
Send your list or your old software export. We import members and their current plans, usually the same afternoon, for free.
Prices, packs, class types and languages, checked together on LINE or by email.
On Max, a feature your studio needs can be built for you. Yearly Max plans go first.
- A bot pretending to be a person
- An outsourced call centre
- A ticket left without an answer
Questions
Questions about support
P.A, the founder of MoveMembers. The assistant answers simple questions instantly, and hands over to him for anything else.
From 7:00 to 22:00, Bangkok time, seven days a week. Outside those hours the assistant answers, and a person takes over at 7:00.
English, French and Burmese directly. For every other language, including Thai, write in your language: we answer in it through translation.
Yes. Every plan gets a reply from a person in under 12 hours. Max gets a reply in under 1 hour.
On Max, yes: tell us what you need and we look at it with you. Yearly Max plans go first.