Gym messaging: LINE, WhatsApp, SMS and email
Reach members on the apps they actually use. Send on LINE, WhatsApp, SMS and email from your own accounts, with automatic reminders that cut no-shows.
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Your members are not reading your email
Announcements go unread, no-shows pile up, and replies scatter across personal phones. Messaging built for the wrong channel is the reason.
Members ignore email
Class emails go unread while members chat all day on LINE and WhatsApp.
No-shows keep happening
Without a reminder that actually reaches people, booked spots sit empty.
Conversations are scattered
Replies land on a personal phone, a shared LINE account, and an inbox nobody checks.
Front desk retypes everything
Staff copy the same welcome and renewal messages by hand, one member at a time.
No record of who said what
A member asks about a payment and there is no history to check who replied or when.
The tool speaks the wrong app
US-built software assumes email and SMS, not the messaging apps your members live in.
Message members where they already are
Send on LINE, WhatsApp, SMS and email, answer LINE and in-app replies from one shared inbox, and let reminders turn bookings into attendance.
Native LINE and WhatsApp
Message members on the apps they already open every day, not an email they never read. This is where US-centric tools fall short and MoveMembers does not.
One shared inbox
LINE and in-app replies land in a single inbox the whole front desk can answer from, instead of scattering across personal phones.
Reminders that cut no-shows
Automatic class reminders and transactional messages go out on each member's preferred channel, so bookings turn into attendance.
- Native LINE and WhatsApp, plus SMS and email, sent from your own accounts
- Two-way threads on LINE and in the member app, with replies landing in a shared inbox
- Automated transactional messages for welcomes, renewals, receipts, and expiries
- Automatic class reminders that cut no-shows on the channel each member prefers
- Broadcast to a group or a whole membership in a few taps
- Reusable message templates the whole front desk can send consistently
- Approved WhatsApp templates, so reminders reach members outside the reply window
- Full conversation history attached to each member profile
Messaging is the delivery layer for the rest of the software. The follow-ups that fire on their own are set up in automations, class reminders and waitlist alerts are triggered by your class schedule, and members can answer from the messages tab of their member app.
LINE is included from the free plan, so a gym still keeping a paper register can switch channels without paying anything.
Messaging questions, answered.
Yes, and it is worth being precise about what each one does. You connect your own LINE and WhatsApp accounts, so messages go out under your gym's identity and on your bill. LINE is fully two-way: a member replies in LINE and the reply lands in your shared inbox. WhatsApp is outbound, through the templates Meta has approved for your account, because Meta only allows free text in the 24 hours after a member writes to you. For gyms in Asia and many other regions, reaching members where they already are is the reason MoveMembers fits where US-centric tools do not.
You turn reminders on, and MoveMembers sends each booked member a class reminder ahead of their session on their preferred channel, whether that is LINE, WhatsApp, SMS, or email. The same automation covers transactional messages such as welcomes, renewals, receipts, and membership expiries, so routine follow-up happens without anyone at the front desk lifting a finger.
Yes. You can broadcast to a group or your entire membership in a few taps, using reusable templates so the message reads consistently every time. It is built for announcements like a schedule change, a holiday closure, or a new class, without pasting the same text into dozens of chats by hand.
On LINE and in the member app, yes: replies arrive in the shared inbox and the full history stays attached to the member's profile, so anyone on the team can pick up a thread and see who said what and when. SMS and WhatsApp are outbound only, so a member who answers those does not reach the inbox. Everything your team sends is recorded either way, whichever channel it went out on.
You paste four credentials from the LINE Developers Console and copy two addresses back into it. Set aside about an hour the first time. The full procedure is written out step by step at the LINE connection guide, including the three settings on LINE's side that stop every message without showing an error, and the three-step test that proves the connection actually works.
Stop losing members to unread email.
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