How do I choose, pay for or change my MoveMembers plan?

Steps

1. Open the account menu, top right, and pick Plans and features.
2. Press Choose a plan.
3. Read the cards, then pick Monthly or Annual.

Pick the plan and how you pay#

The window Choose your plan has a switch between Monthly and Annual. Annual is selected first and reads 2 months free. Each card lists what the plan includes. A card marked Current plan is the one you are on, and Recommended for you marks the plan that fits the number of members you have.

Have a promo code? opens a field: type the code and press Apply. A code is valid for one rhythm only, and the screen tells you which: Valid on annual billing only, or Valid on monthly billing only.

The button on a card starts the payment: Choose followed by the plan name, or Keep when it is the plan your trial gave you. Not now closes the window and changes nothing.

The payment screen#

On a computer the payment page has two columns, on a phone one. Order summary lists the plan, what is included, Due today, and the First payment or Next payment with its date. Payment details is the secure card form, under Secure payment.

During a trial nothing is charged today: the summary says Nothing to pay until and the date of the first payment, which is the day your trial ends. If a partner invited you, your first month is free: the page then gives two dates, the end of your 14-day trial and, one month after you choose, your first payment.

Back to plans returns to the window with the plan and the rhythm you had picked. If the form does not load, the page says so and offers Continue on Stripe's payment page, which takes the same payment on Stripe's own page.

1. Press the button on the card of the plan you want.
2. Check Order summary: the plan, Due today and the date of the next payment.
3. Fill in Payment details and confirm.
4. Wait for Payment received, then press Open my dashboard.

Cancel the renewal, find an invoice, go back to Free#

Manage billing opens the billing page of your subscription, where you change your card and find your invoices. Move to followed by a plan name goes down a level from the same place.

Every invoice, whether paid by Stripe, made by our team or simulated in a test account, uses the same layout: the MoveMembers logo, the company that issues it (the company behind MoveMembers, in Singapore, with its UEN and address), the amount with its currency symbol such as ฿2,490.00, the period covered and the payment method. A simulated invoice says Simulated, not a real payment.

The receipt of the first payment after a free month or a trial says first payment, not renewed.

You can cancel the renewal at any time in Plans & billing. Your plan then stays active until the end of the year or the month you paid for, and nothing is deleted. When a plan ends, the automations that need it pause, and they start again exactly as they were the day you pick a plan again.

Prefer to pay another way, such as bank transfer, PromptPay or Revolut, or do you run several sites? Write to us. is at the bottom of the window and of the payment page. Pay with PromptPay QR or bank transfer sends our team your request at once; if a partner invited you, the request says so and your first payment date, so no full-price QR is sent today. Write to us. opens the support panel above the payment page.

Still stuck? A real person usually answers within 12 hours.