Groups let one gym run two price lists at once: a plan can be reserved for a group, and members outside it never see it in their space. Create no group and nothing changes anywhere.
On this page
Steps
- Open Settings › Member files and scroll down to Member groups.
- Press Add group, type the name, pick a colour, then Done.
- Use the arrows on a row to set the order your staff will read.
- Press the pencil on a row to rename it or change its colour.
Put a member in a group#
Path: Members › a member › Group.
The Group row sits near the top of the Contact details card and holds one group, or none. It saves as soon as you pick one. Anyone allowed to edit a member can set it, so the front desk never waits for an admin.
In the member list the group shows as a small colour badge, a Group filter appears in the toolbar and in the More filters panel, and the group travels in the export and in the CSV import.
Someone added at the front desk, through the public sign-up form or from the member space arrives with no group. That is on purpose: your staff sets the group when they check the person, and until then the field stays empty.
Reserve a plan for a group#
Path: Settings › Memberships › a plan › Who can buy this plan.
The section appears under the price, and only once at least one group exists. Until then the panel only says that everyone can buy the plan, with a link to create a group. Everyone is ticked by default, and it means what it says: every plan you sell today is open to everybody, and it stays open until you tick a group.
Tick one or more groups and the plan becomes theirs. Tick Everyone again to open it back to all.
- Open Settings › Memberships and tap the plan.
- Under the price, find Who can buy this plan.
- Tick the groups allowed to buy it.
- Press Done to save the plan.
What each person sees, and where#
In the member space, someone sees the plans open to everybody plus the plans of their own group. A member with no group sees the plans open to everybody, and those only.
On the public booking page, where nobody is identified, only the plans open to everybody are offered.
At the front desk and on the member profile, every plan stays selectable. They are only reordered: the plans of that member's group first, the plans open to everybody next, the rest at the bottom, greyed out and marked For Thai members. Your staff can still pick any of them.
When a group and the open plans leave nothing at all to buy, the member space says the gym will open the right plans once the account is confirmed, rather than showing an empty list.
Troubleshooting
Why a plan you reserved still shows at the front desk
Because a front desk that refuses gets worked around, and a sale made beside the software is a sale your gym loses track of. A mixed couple, a rate agreed on the spot, a case the owner settles in front of the person: your staff reads the whole catalogue, with the out-of-group plans last and marked.
The member space is the opposite situation. Someone is shopping alone, with nobody to ask, so it shows only what they are meant to buy.
Deleting a group does not delete anybody
Deleting a group puts its members back to no group and takes it out of every plan that pointed at it. No member is removed, and no plan is removed either.
The confirmation counts all three effects before you agree: how many members go back to no group, how many plans stop being reserved for it, and how many plans become available to everybody.