A member receives your messages in the language on their profile, otherwise in the message languages of your gym, two at most. Your reusable messages and group messages can be translated in one click, and an automation only sends a translation once a person has read it.
On this page
Steps
- Open the message and press Translate missing.
- Open each version with Review and read it.
- Press Looks good, or correct the text and press Save this version.
How the language of a message is chosen#
A message goes out in the language of the person who receives it, never in the language of the person who sends it.
First, if the member profile says which language they receive messages in, the message goes out in that language alone. Second, if the profile says nothing, it goes out in the message languages of your gym, one or two. Third, if you have set none, it goes out in English.
Path: Members › a member › Edit › Receives messages in. The list offers the languages you serve first, then the others. Left empty, the profile reads Language of your studio, followed by the language that applies. When you import a spreadsheet, the same choice is offered for the members whose file has no language.
Nothing is guessed from a country, a time zone or a phone number. A language is declared, never deduced.
Choose the message languages of your gym#
Path: Settings › Languages › Languages you serve › Message language.
The first language is your default. Add a second one with Second language and both versions go out in the same message, one under the other, the first language on top. Two at most. The first one can be changed but never removed, so there is always one language. Only languages the software is translated into are listed.
The subject, the title, the button and the footer of an email follow the first language. Two things stay in a single language on purpose: the payment receipt, which is a financial document, and the sign-in code.
See what is still to write in each language#
Path: Settings › Languages › What is missing.
Adding a language takes seconds. Writing your texts in it is the real work. This card counts the texts still to write, for example 2 texts still to write, and says Nothing left to write when every text exists in all the languages you serve.
It reads out one line for each place that speaks to your members: the booking page, the automatic messages, the cancellation policy, the liability waiver, your other documents, plan and product names, the messages you write yourself, the monthly report and the app itself. Where a text is missing, the line opens the screen where you write it.
The automatic messages of the software come translated. The names of your plans and products are one text in one language, as you typed them. The monthly report is sent in English.
A message you write yourself keeps the language you wrote it in
Path: Automations › Messages.
A reusable message that you write goes out to everyone in the single language you wrote it in. That is the difference with the automatic messages of Settings › Automatic messages, which exist in each language.
To reach each member in their own language, translate the message. The next sections show how.
Tone, and the polite particle in Thai
Path: Settings › Channels › Translation.
Tone of translations is Formal or Familiar. Formal addresses the reader with the polite form of you, such as Sie in German or usted in Spanish. Familiar uses the informal form, such as du or tú. The software itself stays formal.
Thai polite particle sets the ending your studio uses in Thai, ครับ, ค่ะ or None, so that every Thai message has the same voice.
Changing the tone or the particle leaves the versions you already have in place, and they can be read again.
Translate a group message
Path: Members › tick the members › Message.
When some of the people you picked read another language than the one you wrote in, the window shows Who reads what, with the number of people for each language, and a Translate for everyone button. The versions appear as tabs. Read each one, edit it if needed and press Looks good. Translate again redoes one of them.
All the versions leave in one send, and each member receives the one in their language.
If you change the text after translating, the window says so: translate again, or send without the translations. If a version has not been read, a question asks whether to send versions nobody has read, and the message leaves unread only if you confirm it.
The monthly allowance
Path: Settings › Channels › Translation.
The line Translations this month reads the number of translations used out of your allowance. Only a new translation counts. Sending again a version you already have is free.
When the allowance is used up, the versions you already have keep being sent, new ones resume next month, and you can still write any version yourself.
If a translation changes a tag such as {name}, it is not kept. Try again, or write that version yourself.